Foundever’s Post

Foundever, a global leader in the customer experience (CX) industry, is delighted to announce that it has been recognized as a Best Place to Work across three important categories: 🏆Best Global Culture – Third Consecutive Year 🏆Best HR Teams 🏆Best Engineering Teams The awards, organized by Comparably and decided by anonymous sentiment feedback by employees, are in recognition of the company’s outstanding achievements in fostering an inclusive environment, nurturing talent, and driving employee excellence. Jag Dhanji, Chartered FCIPD, Chief People Officer of Foundever™, expressed her delight, saying: “It is a true honor for Foundever to be recognized as a Best Place to Work across these categories, particularly as it was voted on by our own employees. It underscores our unwavering commitment to fostering an exceptional culture and supporting our talented teams. At Foundever we believe in empowering our employees and providing them with the resources and opportunities they need to excel.“ Read the full press release here: https://lnkd.in/g8mThznm #Comparably #BestPlacesToWork #BestGlobalCulture #BestHRTeams #BestEnginneeringTeams #Awards #CX #CustomerExperience #BPO

🌟 We are thrilled to announce that Foundever in Bulgaria has been recognized with 3 Silver Awards in the prestigious competition against some of the largest companies in the country! 🌟 We won in the following categories: 🏆 Internal Communication – Project: “EverConnect – The central hub of communication for Foundever in Bulgaria" 🏆 Onboarding Strategy – Project: "Onboarding Odyssey in Foundever in Bulgaria" 🏆 Leadership – Individual Award – "Best Leader - Mariya Dimitrova" This recognition is even more special because our achievements were judged by an international jury from 14 different countries. This global perspective makes our success very significant, and we couldn't be prouder of our team's hard work and dedication. Thank you to everyone who contributed to these outstanding projects and to Maria Dimitrova for her exceptional leadership. Let's continue to push the boundaries and achieve greatness together! 🌟 #Foundever #Leadership #TeamSuccess #Innovation #EmployersChoice #EOCAwards

We are proud to announce that Foundever in Romania has been recognized with five prestigious awards at the Romanian Contact Center Awards! This event celebrates exceptional achievements and sets a benchmark for excellence in our field. We have been recognized in the following categories: 🏆 Best Small External Contact Center 🏆 Best Support Center Team Manager – congratulations to Florina Radu! 🏆 Best Use of Customer Insights Award 🏆 Best Complaints Team 🏆 Complaints Champion Award – congratulations to Oana Tanase! These recognitions are a testament to the hard work, dedication, and innovation of our amazing team. Each award highlights our commitment to delivering exceptional customer experiences, leveraging insights for continuous improvement, and maintaining the highest standards of service quality. A huge congratulations and thank you to every team member for your passion and excellence. Your efforts have made this remarkable achievement possible. Let’s continue to set new standards and lead the way in the contact center industry! #foundever #romaniancontactcenterawards #CX #customerexperience

𝗪𝗵𝗮𝘁 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝘀𝗵𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗮𝘀𝗸 any potential #CX partner before making a choice? With the right expert in your corner, you can connect with your customers through their channel of choice, whether they prefer to use the phone or speak exclusively with chatbots and use self-service to solve problems. And thanks to breakthroughs in AI and analytics, you can get a granular understanding of individual customer behavior, and head off the potential for a customer to switch from your brand to a competitor. Outsourcing your customer experience delivery can bring sizable long-term benefits, but only if you know what to ask before choosing a customer experience provider. Read more: https://foundever.link/lki #SelfService #Personalization #Analytics #AI #Data #CustomerExperience #BPO

At Foundever, our values of creativity, commitment, and connection guide everything we do. Recently, we held our monthly virtual forum for our Edinburgh community, all of whom work remotely. During this session, we celebrated local recognition, acknowledged long service milestones, and shared crucial business updates. It was a momentous occasion as Ian Northmore, Edinburgh's Site Director, joined for the first time since assuming his new role. His presence added invaluable insights, underlining our dedication to excellence. These gatherings aren't just about business; they're about fostering bonds and camaraderie among our team. As we navigate the remote work landscape, we remain committed to nurturing a strong sense of community, celebrating achievements, and driving innovation together. Because at Foundever, our values are the bedrock of our success. #FoundeverLife #RemoteWorking #TeamSpirit #Leadership #Culture

#GenAI has the potential to significantly improve the healthcare industry and patient CX journeys via contact centers and hospitals. We discuss: • Boosting efficiency in the contact center • Enhancing patient data personalization • And other ways generative AI can impact the healthcare landscape and improve patient experiences: https://foundever.link/ijs #Healthcare #PatientJourneys #AI #CustomerExperience #CX #BPO

At Foundever, we're passionate about empowering individuals to pursue their dreams and thrive in their careers. That's why we're thrilled to announce the launch of the program, “Freelance Mama”, in Egypt! Funded by Foundever.org with the support and guidance of Najet Tenoutit and in collaboration with Carerha, a platform dedicated to women's development and empowerment, "Freelance Mama" aims to revolutionize the job market for women across Egypt. The program is designed to equip 100 women with the essential skills needed to excel in today's digital economy. Through specialized tracks in graphic design, content creation, and virtual assistance/social media moderation, participants will receive top-notch training from our own trainers and SME's but also from Carerha's career coaches. Round 1 has kicked off on Monday, April 29th, in our new location, City Stars in Cairo, welcoming 36 women from Cairo and Alexandria who are eager to dive into the workforce for the first time. These inspiring moms are ready to seize new opportunities and make their mark in the world of freelancing! We're incredibly proud to be a part of this transformative initiative, and we can't wait to see the amazing achievements and success stories that will emerge from "Freelance Mama." Together, let's empower women to unleash their full potential and thrive in their careers! #EmpoweringWomen #CareerDevelopment #Foundever #Carerha #Foundever #CXforGood

Exciting news! We're gearing up for #CCWVegas on June 3-6, where we'll be celebrating our 1-year milestone since rebranding to Foundever. If you're attending, let's meet up in person to chat about how our decades of experience as a BPO leader can elevate your CX delivery. Find us at booth #302. Hope to see you there!

How did a fintech accelerate agent training speed and put the brakes on attrition at the same time? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To reduce the time to competence for new-hire agents in the German market, lower agent attrition rates, and streamline approaches to learning and development across its ecosystem of outsourcing partners. 𝗧𝗵𝗲 𝗢𝘂𝘁𝗰𝗼𝗺𝗲: • 25% reduction in time to competence • 82 weeks cumulative cost savings • 0% attrition after 90 days Read more 👉 https://lnkd.in/e6yqt2uY #Fintech #CaseStudy #CX #CustomerExperience #BPO

We're glad to announce our presence in the 21th edition of the APCC - Associação Portuguesa de Contact Centers Conference, about "How will customer and employee experiences change with A.I?" Join us on the 22nd of May in the Congress Center in Estoril (Portugal) and come have a coffee with us! ☕ We will have a space ready to welcome you.